Regardless of the fact that the web hosting service provided by the different companies is roughly the same, each provider has a customized platform with its own tweaks and different ways to execute specific procedures. That’s why, a comprehensive knowledge base will be quite helpful both for persons with zero practical experience and for technically trained individuals who will at some point learn how given tasks are performed, but will lose time meanwhile. The purpose of such a knowledge base is to help make the hosting service quick and easy to use, saving users plenty of time and effort. The result is more satisfied customers, since they can effortlessly find the information they wish, and much less work for the client care staff, because usually most of the questions and problems that customers have are already described in the knowledge base. Given that the articles are well-written and cover more things, you will be able to find out more not only about your own account, but also about the hosting service as a whole.

Extensive Online Documentation in Cloud Web Hosting

If you’ve purchased your very first cloud web hosting package through our company or have transferred your site over to us, you will grow familiar with our platform and our created-developed Hepsia hosting Control Panel in a jiffy as we have prepared an extensive online knowledge base where you can find all the information that you may ever need – both general info with regard to the web hosting service as a whole and more concrete info about the different functions that you can make use of and the predicaments that you can stumble upon. The articles themselves are located in 2 places. The full article collection can be accessed via the Help section of the Control Panel. You can read articles that are dedicated to the different functions in every Control Panel section as well. You can discover how to do de facto everything, from enabling an .htaccess file to managing an electronic mailing list, and all the articles offer detailed guidelines, so you will never get puzzled because of an unclear text. Needless to say, if you chance upon a more specific problem and you’re unable to find anything about it in our knowledge base, you can touch base with our help desk team 24/7.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated hosting include detailed online help documentation where you will find information on all the functions that our in-house developed Hepsia hosting Control Panel offers, plus solutions to various questions and obstacles that you might bump into. All setup manuals offer exhaustive descriptions, which goes to say that you won’t need to worry about skipping something in case you are intending to export a database, for instance. The troubleshooting articles cover different tenable causes of specific issues and the solution for each of them, so if you’re not able to send email messages even though you have the right SMTP settings, for example, you can quickly see what the reason might be and recover the issue with a couple of clicks of the mouse in your email client. As the Hepsia Control Panel has quite a few features, you’ll be able to find related articles in every single section. If you’d like to browse all help articles, you can use the Help menu, which is located in the top right-hand side of the screen.