A ticketing system is the most widely used means of correspondence that web hosting providers offer to their clients. It’s typically part of the billing account and is the quickest way to deal with a problem that requires a certain amount of time to investigate or that has to be forwarded to a sysadmin. Thus, all replies contributed by either side will be stored in the exact same place in case someone else wants to work on the issue in question and the info already exchanged in the ticket will be available to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, which suggests that you will have to sign in and out of at least two accounts in order to complete a particular task or to touch base with the company’s customer care staff. In case you would like to manage a handful of domain names and each one of them is hosted in a different account, you’ll need to use an even larger number of accounts at the same time. Plus, it could take a substantial period of time for the provider to answer your ticket.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from us, you will never have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket whilst you’re browsing through your website files or modifying different settings. The ticketing system is being closely monitored 24x7 by our client service staff members and the ticket response time is no more than one hour, but it rarely takes more than twenty minutes to obtain help. In contrast to some companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you want and request information relating to any technical or billing issue. Additionally, you can see a variety of articles, which will help you solve the most common problems on your own.

Integrated Ticketing System in Semi-dedicated Hosting

If you have a semi-dedicated server account with us and you would like to touch base with our customer service staff representatives, you will be able to post a trouble ticket straight from your Hepsia Control Panel instead of going through a totally different technical support platform as you will have to do with the vast majority of hosting companies on the marketplace. Our integrated trouble ticket system will permit you to post a new ticket without any effort and to look through older tickets using a smart search filter. Also, you’ll be able to have a look at the applicable knowledge base articles that our system will present to you based on the problem category that you choose for your new ticket. You can accomplish all of these procedures without leaving your Control Panel at any time, which means that if you encounter any obstacle or have a question, you can get in touch with our support engineers and fix the issue in question in less than an hour through one support platform.