Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from us, you will never have to leave your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket whilst you’re browsing through your website files or modifying different settings. The ticketing system is being closely monitored 24x7 by our client service staff members and the ticket response time is no more than one hour, but it rarely takes more than twenty minutes to obtain help. In contrast to some companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you want and request information relating to any technical or billing issue. Additionally, you can see a variety of articles, which will help you solve the most common problems on your own.
Integrated Ticketing System in Semi-dedicated Hosting
If you have a semi-dedicated server account with us and you would like to touch base with our customer service staff representatives, you will be able to post a trouble ticket straight from your Hepsia Control Panel instead of going through a totally different technical support platform as you will have to do with the vast majority of hosting companies on the marketplace. Our integrated trouble ticket system will permit you to post a new ticket without any effort and to look through older tickets using a smart search filter. Also, you’ll be able to have a look at the applicable knowledge base articles that our system will present to you based on the problem category that you choose for your new ticket. You can accomplish all of these procedures without leaving your Control Panel at any time, which means that if you encounter any obstacle or have a question, you can get in touch with our support engineers and fix the issue in question in less than an hour through one support platform.