A live chat is one of the ways of communication supplied by some website hosting suppliers as a part of their support services. Depending on the company, the chat can be used for billing, pre-sales and/or tech support. This method of communication is quicker compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand anything compared to a call with a representative. Furthermore, when the issue that you experience needs some time to be examined and taken care of, you're able to do something else meanwhile instead of just waiting, like you would have to do if you call. Also, you can use a live chat support service totally free as long as you have Internet access even if your web hosting provider is located in a different country and they do not have a local phone number you can call.

Live Chat Support in Cloud Web Hosting

In addition to the phone and ticket support, our company provides live chat support too. You are able to contact us every day, including weekends and holidays, and we will give you more information about the cloud web hosting that we provide if you are not a customer yet, or about general and billing questions in case you already have a user profile. Though for solely tech issues you will have to open a trouble ticket to our technical support, since such matters will need extra time to be taken care of, you may still get in touch with us through the live chat for some tech info. To give you an example, we will assist you to set up an email address in your email client or troubleshoot multiple problems, saving you a lot of time. Even if our telephone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is online every day, even on holidays and weekends. It's the most effective way to find out more about our Linux semi-dedicated hosting if you do not have an account yet or to get some problem resolved if you're a client and our customer support representatives will help you right away regardless of the time of the day you join our chat. In case you're unsure which plan is more appropriate for your web sites, in case you need a piece of advice whether you should acquire a certain upgrade and how to obtain it or when you experience difficulties installing an email account on your PC, you'll be able to contact us and we'll supply you with the needed info right away. The live chat is available even after our telephone lines go off for the day, so when you have an account with us, you can rest assured that you'll always get instant assistance with any kind of question or problem that comes up.