One-Hour Response Guarantee

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If you ever experience a problem with your website and are unable to resolve it, ask the respective hosting company’s technical support staff to assist you to bring the site back online. A speedy resolution would be the perfect scenario, but lots of companies reply within twenty four hours or even more, all the more so if you are dealing with a reseller. Even if the problem can be quickly fixed, your website may not function correctly or it may not be reachable at all for an extended time period, so you may lose potential customers as it’s highly unlikely that anybody would eagerly revisit a website that’s out of order. Speaking of which, you need to make certain not only that you can touch base with your web hosting provider, but also that they can respond and help you in a timely fashion. If a script update does not go as planned or you erase something unintentionally, for instance, the site must be restored promptly so as to avoid lengthened unavailability.

One-Hour Response Guarantee in Cloud Web Hosting

In case you are using one of our cloud web hosting and you have a query or run into a predicament, you can get in touch with us 24-7 by submitting a support ticket or by writing an email and we will make certain that you get an answer in less than 1 hour. If the issue can be resolved, we’ll do it before we reply to you, whereas if there’s something that you have to do on your end, we will provide you with all the required info – what possible solutions to try, what settings to check, and so on. Typically, you will get a response within no more than half an hour, which goes to say that waiting around for hours on end or even for more than 1 day to get support is something inconceivable. Our 60-minute reply time guarantee applies to any inquiry that you might have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we know just how vital it is to receive quick help, we promise that you’ll never need to wait around for more than one hour to obtain an answer to any trouble ticket that you post via your semi-dedicated server Control Panel. Actually, you’ll rarely have to wait around for more than 20 to 30 minutes and this applies to any issue no matter what its nature is – technical, billing or general. Moreover, our technical and customer support staff is on duty 24x7x365, so even in case you open a ticket during legal holidays, you’ll always receive a fast reply, which will include the answer to a query, the solution to an obstacle or the info needed to resolve an issue yourself – if there’s something that you have to do on your end. If you use our services, you won't ever need to waste a day awaiting an answer like you would with plenty of other providers.