24/7 Customer Support in Cloud Web Hosting
We acknowledge the significance of getting assistance promptly, so our cloud web hosting services include 24/7 support and various means of contact. If you don't have an account yet, you can easily call us or take advantage of our live chat and talk to a live agent, in order to inquire about our services or check if our servers meet the system requirements for your sites. In this way, you will not end up purchasing a service that you cannot use. In case you already have your hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it needs additional analysis. Unlike the majority of providers out there today, we answer to all tickets within the hour, so you will not have to wait for an entire day. Our support services are accessible round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you choose, you will be able to take advantage of our 24/7 support services even on public holidays. Your sites will be available constantly and so will we. With many different connection options, you are able to pick the best method to get in touch with us and inquire about our solutions in case you do not have an account yet, or ask for assistance in case you are already one of our customers. You can give us a call, start a chat with a live representative, send an e-mail message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The last two options have a one-hour reply time guarantee, though it rarely takes more than 20 minutes to receive assistance regardless of the complexity of the trouble. With our customer and tech support services, we are there for you every time you need us, not a couple of days later.
24/7 Customer Support in VPS Web Hosting
When using our Linux VPS web hosting packages, you will never need to wait for more than 1 hour in order to get help for any difficulty that you may experience regarding the server or the software which comes pre-installed with it. We warrant this short response time for all of the tickets that you open via your billing Control Panel or email messages that you send to our technical support crew. In addition, we have local phone numbers in a couple of countries around the globe plus a live chat service where we are able to help you with billing, pre-sales and general questions. Customer and tech support is available 24/7/365 through the numerous ways of communication, so regardless what your question or issue is, there is always somebody to assist you right away. When you need assistance with third-party software, that you cannot deploy or which gives you troubles, you can take advantage of the Managed Services upgrade package that we offer for all our VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
All of the dedicated server plans that we offer include 24/7 support through several methods of communication and with a one-hour maximum reply time guarantee. If you want to find out more about the packages or you have some general or billing questions, you are able to call one of the local numbers that we have worldwide or you could use our live chat support and talk with a live agent. For solely tech issues which need the help of a tech support person or an administrator, you can open a ticket from your billing Control Panel or you can send an email, because all of these channels are more appropriate to monitor a particular matter. The response time for them rarely is more than half an hour, which means that you can forget all about waiting for a full day so as to get support. The support service is available for any server-related matters, and the pre-installed software. When you need assistance for third-party apps, you may consider ordering the Managed Services upgrade that we provide with all the plans.