Technical Support Channels

  • 1 hour ticket response time
  • A 60–Minute Response Guarantee

  • All your help requests will be dealt with in no more than 60 min after the ticket or email has been received. If your issue calls for further assistance from an admin, we’ll direct the support ticket or the e–mail to the person in charge, without delay and we will leave a note to let you know that more time will be needed for finding the optimal solution. If you take advantage of our Optional Managed Services package, any of the server administration services included there will be executed whenever you decide.

  • Top quality support service
  • An Exceptional Tech Support Service

  • We will be available to you 24–7–365 to reply to any queries that you may have with regard to our Control Panel and any of the applications that we have preinstalled for you on the dedicated web hosting server. If you also require support tackling server management tasks, have a look at our Optional Managed Services package, which includes backup hard disk space, weekly OS updates, server monitoring and rebooting procedures, plus software installation and problem troubleshooting services.

  • Intuitive help center
  • An Easy–to–Navigate Help Area

  • Our Control Panel has been installed by default for each Linux dedicated servers hosting package. Among its features is a very handy integrated knowledgebase that will walk you step by step on all the actions that you can perform. Most instructional articles in addition video versions which demonstrate all the operations that you can carry out in a highly illustrative way. You can find the help articles and the video tutorials in the upper right corner of each section of the Control Panel.